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Network Control Support Specialist 1269

N-Tier Solutions Inc.
is seeking a Network Control Support Specialist for our direct Fortune 500 Banking Client in Wilson, North Carolina.
Only candidates who can work on w2 or are Independent Contractors.
Responsibilities:
Function as the initial point of contact in receiving client requests for resolution.
Employ established processes to ensure a complete, expedient and high quality resolution to client service requests.
Participate in projects as directed by Network Control Help Desk (NCHD) Leadership to include departmental project initiatives, systems or procedural improvement projects, etc.
Assist in the development of standard operating procedures and policies in a dynamically changing business environment that will result in high quality client service.
Assist management in populating the knowledge-based Help Desk systems with problem resolution tips and "best practices".
Participate in quality assurance and inspection activities such as client surveys and staff presentations.
CONTACT INFORMATION:
Mary Sususco email removed 336-308-0670 #LI-POST

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